Medical Office Attendance Policy

South Seattle Community College/ Medical Office Short-term Training Program
Student Conduct and Attendance Policy

I. Attendance Policy and general information

Consider your training a priority. Treat it as a job.

Be on time. An Instructor must approve any tardiness from breaks or lunch.

If you know you are going to be absent, need to come in late or leave early, the Coordinator must be aware of it and approve it by written authorization (either a note or email), or called in to (206) 768-6646 or a voice mail left to (206) 228-7561 prior to 10:00am. If you are unable to make a phone call at the appointed times, please call in during the day of the absence, or the assumption will be that you do not intend to return to class and will be dropped.

There will be NO late homework accepted, nor any late tests administered. Early homework and tests administered is at the discretion of the instructor.

Missing one full daily session, 10am-12:30, 1:00-2:00 or 2:00-4:30, constitutes a half-day’s absence. Your grades and program success will suffer greatly by missing time in class.

This program is your full-time job for the next 90 days, and most employers do not allow any time off during the first 90 days of employment. We understand that there may be at least one day during the week when you might need to take care of your personal business. You must call or email the Coordinator if you need to be out of class or any reason. After 3 full-day absences, regardless of the reason, you will need to meet with the Instructor/ Coordinator, to discuss your performance and progress in the program. In addition to attendance, dismissal from the program is at the discretion of the Program Coordinator and instructors.

No cell phones will be permitted in class, unless on vibrate or silent. No calls will be taken during class.

Due to the fact that we are in a computer lab, there is no eating at the computer stations. Drinks are only permitted in closed air-tight containers, to avoid spillage.

Under NO circumstances, will there be any personal email, MSN Instant Messaging, Internet surfing, computer games or work on anything that is not expressly class-work related allowed during class time. Dismissal from the program may result from the use of personal email, non-class-work related internet surfing, instant messaging or computer games done during class time.

Any student with a documented disability condition (e.g., physical, learning, psychiatric, vision, hearing, etc.) who needs to arrange reasonable accommodations must contact the instructor and Disability Support Services in the Robert Smith Building, Room RS 12 (763-5137) for assistance in developing a plan to address your academic needs.

Any student who engages in any “Student Misconduct” activity (as described below), may be either removed from the Program by the Program Coordinator and/or sent to the Director of Workforce Education and the Vice President of Student Services for further disciplinary action.

II. Student Conduct (WAC 375.30 Student Misconduct):
Misconduct for which the campuses may impose sanctions includes but is not limited to any of the following (please see the SSCC student handbook or website for further details):
a. The intentional or repeated obstruction or disruption of teaching, research, administration, disciplinary proceedings or other campus activities, including public service functions and other authorized activities on campus premises;
b. Physical abuse, verbal abuse threats, intimidation, harassment, coercion and/or other conduct which threatens or endangers the health or safety of any person on campus premises or at any campus-sponsored or campus-supervised function;
c. Academic dishonesty, to include cheating, plagiarism, or knowingly furnishing false information to any campus or district employee;
d. The intentional making of false statements and/or filing of false charges against the colleges and/or members of the District community;
e. Forgery, alteration or misuse of district documents, records, funds or instruments of identification with the intent to defraud;
f. Attempted or actual damage to or theft of property of the college or of a member of the College community or other personal or public property;
g. Hazing - Hazing means any method of initiation into a student organization or any pastime or amusement engaged in with respect to such an organization that causes, or is likely to cause, bodily danger or physical harm, or serious mental or emotional harm to any student or other person attending any college of the Seattle Community College District.
h. Possession of explosives, dangerous chemicals or illegal weapons. Illegal possession of weapons or unauthorized use of possession of any device or substance which can be used to inflict bodily harm or to damage real or personal property;
i. Alcoholic beverages: Being demonstrably under the influence of any form of alcoholic beverage. Possessing or consuming any form of liquor or alcoholic beverage except as a participant of legal age in a student program, banquet or educational program which has the special written authorization of the college president or his/her designee.
j. Controlled substances: Using, possessing, selling or being under the influence of any narcotic drug or controlled substance as defined in chapter 69.50 RCW. 101 as now law or hereafter amended, except when the use or possession of a drug is specifically prescribed as medication by an authorized medical doctor or dentist. For the purpose of the regulation[,] "sale" shall include the statutory meaning defined in [RCW 69.50.410] [RCW 69.04.005] as now law or hereafter amended.
Thank you,
Jennifer Evans – Coordinator/Instructor
Jessie McDonald - Instructor
Afke deJong-Keefe – Instructor



South Seattle Community College/ Medical Office CJST Program
Student Conduct and Attendance Policy

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(Place in student’s file)

I have read, understand and will be accountable to the Medical Office Student Conduct and Attendance Policy.

Name: ________________________________________________________
Print Name: ____________________________________________________

AHE 105 Winter Syllabus

Syllabus for Medical Front Office Customized Job Skills Training –
AHE 105 – Insurance Billing and Coding, Medisoft and Medical Terminology
Fall Quarter 2006
________________________________________
Class begins – January 2, 2007
Class Ends – March 15, 2007
Student Coordinator/Instructor: Jennifer Evans
Office location: Aviation Building
Office phone number: 206-768-6646
Cell phone number: 206-228-7561
Email: jevans@sccd.ctc.edu
Office hours: Due to schedule, by appointment only
Program hours: 9:00-4:30 Monday through Thursday and 9:00-12:00 on Friday
AHE 105 Class Hours:
Monday and Wednesday 10:00 – 12:30 and 1:00-4:30 Lunch is from 12:30-1:00
Go to www.medoffice.blogspot.com for copies of policies.



Absenteeism:
All absences must be called into either office or cell number before the start of class or emailed to Jennifer Evans Coordinator/Instructor.

Accommodations:
If you have a documented disability and are in need of support services or accommodations, please contact Disability Support Services in the Robert Smith Building, Room RS 12 (763-5137) for assistance in developing a plan to address your academic needs.

Course Description:
This course develops vocabulary skills of pronunciation, meaning, and spelling of common medical terms. Students will acquire a vocabulary of common medical terms by learning to identify root forms, prefixes, suffixes, combining forms and abbreviations for medical terms, medical procedures and therapeutic interventions used in medicine.

This course also provides a foundation in the principles and practices of medical billing and insurance processing, using ICD-9, CPT codes and HCPCS codes, to complete insurance forms, and medical record information to complete appropriate patient paperwork. This course also utilizes MediSoft for electronic billing and coding management. Work will be completed by hands-on in both classroom and lab setting.

Prerequisites: A keyboarding score of 35 wpm or better, or by Coordinator approval. Students must be able to read and understand college level text and follow both written and oral instructions. If a student is in need of tutoring due to a documented learning or physical disability, please contact Special Student Services and the Instructor.


Required texts and materials:
Medical Insurance Billing and Coding – An Essentials Worktext, by Marilyn T. Fordney and Linda L. French, Saunders, 2003
Patient Billing – Using MediSoft Advanced 4th Edition, Susan Sanderson, Glencoe, 2003
Mastering Healthcare Terminology, Betsy Shiland; Mosby; 2004

Outline of topics in AHE 105 Introduction to Medical Insurance, Coding, MediSoft and Medical Terminology

Medical Insurance, Billing and Coding
1. Career and Professionalism
a. Roles and Responsibilities
b. Confidentiality
c. Liability
2. Patient Scheduling
a. Check in patients
b. The steps in scheduling patient appointments
c. Determine urgency of appointment.
d. Handling cancellations.
e. Understand the appointment matrix.
3. Basics of Medical Insurance
a. Understand the types of reimbursement.
b. Knowledge of insurance vocabulary.
c. Be familiar with insurance forms and how to complete them.
d. Medicare and Medicaid basics
e. Insurance abuse and fraud implications
f. Documents and the Insurance Claim Cycle.
g. The reimbursement cycle
h. Types of office documents in insurance
4. Medical Insurance Coding
a. Vocabulary of coding
b. Be familiar with ICD-9CM codes and CPT codes.
c. Be familiar with how to complete the HFCA-1500 form.
d. Seriousness of coding errors
e. Confidentiality
5. Coding Procedures
a. Evaluation and Management
b. Anesthesia, surgery and radiology
c. Pathology/Laboratory and Medicine
6. Claim Submission
a. Billing cycle.
b. Legal ramifications of overdue accounts.
c. Aging accounts.
d. Truth in Lending
e. Data Storage
f. Auditing
7. CMS 1500 forms Completion and Submission
8. Managed Care and Private Insurance
9. Government Insurance Programs
a. Medicaid
b. Medicare
c. TRICARE and CHAMPVA
d. Worker’s Comp and Disability Programs
10. Billing and Collections
11. Tracking Reimbursement
12. Medical Practice Simulations
13. Insurance Software Challenge
MediSoft
Work with Medisoft software and be able to navigate through the various databases with confidence.
1. Enter and edit new patient records.
2. Input and edit patient cases.
3. Enter insurance information.
4. Input data based on codes and information from the superbill.
5. Make deposits from patients and insurance companies.
6. Apply payments to patient accounts.
7. Print receipts.
8. Print reports.
9. Schedule appointments on the computer.
11. Reschedule.
12. Search for appointment dates.
13. Print appointment reports.
Medical Terminology
1. Understand connotations of Greek and Latin prefixes, suffixes, and combining forms.
2. Identify plural forms.
3. Know abbreviations.
4. Use a medical dictionary and other reference sources proficiently.
5. Pronounce words correctly.
6. Importance of correct spelling and pronouncing of terms.
7. Have a working knowledge of the body system and the applicable medical terms.
8. Know common medical terms associated with the integumentary system, musculoskeletal system, gastrointestinal system, urinary system, male and female reproductive systems, blood, lymphatic and immune systems, cardiovascular system, respiratory system, nervous system, mental and behavioral health, eyes and ears, endocrine systems and oncology, as well as diagnoses, procedures, pathology, surgical, and pharmacology areas.
9. Identify and use appropriate medical terms and Medical Abbreviations in other medically related paperwork
SSCC STUDENT LEARNING OUTCOMES are the knowledge and abilities every student graduating with a certificate or degree from South Seattle Community College will have. Students will achieve these outcomes as well as the specific curriculum outcomes for their academic or technical area of study.
1. Communication
o Read and listen actively to learn and communicate
o Speak and write effectively for personal, academic, and career purposes
2. Computation
o Use arithmetic and other basic mathematical operations as required by program of study
o Apply quantitative skills for personal, academic, and career purposes
o Identify, interpret, and utilize higher level mathematical and cognitive skills (for those students who choose to move beyond the minimum requirements as stated above)
3. Human Relations
o Use social interactive skills to work in groups effectively
o Recognize the diversity of cultural influences and values
4. Critical Thinking and Problem-Solving
º Think critically in evaluating information, solving problems, and making decisions
5. Technology
o Select and use appropriate technological tools for personal, academic, and career tasks.
6. Personal Responsibility
o Be motivated and able to continue learning and adapt to change
o Value one's own skills, abilities, ideas, and art
o Take pride in one's work
o Manage personal health and safety
o Be aware of civic and environmental issues
7. Information Literacy
o Access and evaluate information from a variety of sources and contexts, including technology
o Use information to achieve personal, academic, and career goals, as well as to participate in a democratic society.
Grading and evaluations
Grading is based on the following grading system for all insurance forms:
Each form related assignment will have a number grade of 0-100 based on the amount of errors per document.

0 errors = 100
1 error = 90
2 errors = 80
3 errors = 70
4 errors = 60
5 errors = 50
6 errors = 40
7 errors = 30
8 errors = 20
9 errors = 10
10 errors = no credit

Quizzes, projects/portfolios and exams equal 50% of your overall grade
All homework and in class assignments equal 50% of your overall grade.

Quizzes and Exams will be either on computer or on paper. There will be NO late tests given.

All study questions are worth 50 points per chapter. If you would like 25 extra points, you may type both the question and answer for all of the study questions. This format serves the purpose to assist you with studying. There will be NO late homework accepted.

A final grade of 80 % (2.0) or below is unacceptable and will result in a non-passing grade for this class. A non-passing grade for any class will result in not passing the Medical Office program.

Timeline for class assignments
Please refer to the tentative timeline for specific details. This document will be given separately.